1. Who we are and the scope of this notice
“Rofane Academy”, “Rofane Consulting”, “we”, “us” and “our” refer to Rofane Consulting (Pty) Ltd in relation to the Academy website and learning platform. This notice applies when we process personal information through the public website, learner registration, course participation, organisation training enquiries, support channels and related administration.
Where an organisation enrols learners or provides information for a tailored training programme, responsibilities may also be governed by the relevant agreement and that organisation’s privacy notice.
2. Personal information we may collect
- Identity and contact information: name, email address, telephone number and related account details.
- Learner information: course enrolments, progress, assessment results, certificates, activity and support history.
- Organisation information: company, role, team size, training needs and business communications.
- Technical information: IP address, browser/device information, timestamps, authentication and security logs where generated by the platform or hosting services.
- Communication records: contact-form messages, support requests and correspondence.
3. Where information comes from
We generally collect information directly from you. We may also receive information from your employer or training sponsor, an authorised administrator, configured learning integrations, or service providers where this is lawful and appropriate.
4. Why we use personal information
| Purpose | Typical information |
|---|---|
| Create and manage learner accounts | Identity, contact and authentication information |
| Deliver courses and assessments | Enrolment, progress, results and certificate information |
| Respond to enquiries and support | Contact details and correspondence |
| Provide organisation training | Organisation, role and programme requirements |
| Protect the platform | Access, diagnostic and security records |
| Meet legal and contractual obligations | Records required for administration, accountability and compliance |
7. Security safeguards
We take reasonable organisational and technical measures appropriate to the platform and information being handled. Specific hosting, backup, access-control, encryption, monitoring and recovery arrangements are confirmed against the current implementation rather than assumed from this public notice.
8. Retention and deletion
We retain personal information only for as long as reasonably necessary for learning delivery, administration, contractual requirements, legal obligations, dispute resolution, security and legitimate business records. Retention periods may differ by record type and programme.
9. Your privacy rights
Subject to applicable law, you may request access to personal information, correction or deletion where appropriate, object to certain processing, withdraw consent where processing relies on consent, or ask questions about how your information is handled.
10. Learner and organisation training information
Course progress, assessments, certificates and participation records may be visible to authorised Academy personnel. Where training is sponsored or commissioned by an organisation, reporting arrangements should be defined by the programme and applicable agreement.
11. Communications and direct marketing
We may send service-related communications needed to operate your account or course. Marketing communications, where used, should respect applicable consent and opt-out requirements.
12. Contact and complaints
You may also contact the Information Regulator of South Africa where applicable.