Course / Course Details
FDC Day 3: Systems & Tools Training
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By - Super admin
Course Requirements
Completed Day 1 (Foundation & Banking Fundamentals) and Day 2 (Fraud Types & Detection Techniques) - Basic computer and navigation skills
Course Description
Day 3 of the Fraud Detection Consultant (FDC) programme trains you on the four systems used to monitor and protect client activity: VRM (Visa Risk Manager), Actimize, SAFPS and the SP Servicing Platform. You will learn how alerts reach each system, how to action them within the SLA, how cases are managed on SP, and what happens when an SLA is breached. The day ends with a practical scenario and a final assessment.
Course Outcomes
Explain the role of VRM, Actimize, SAFPS and SP and how their data flows into SP - Action VRM and Actimize alerts within the 5-minute steps of the 15-minute SLA - Create a case on SP and access a client profile correctly - Choose the right SAFPS listing: perpetrator, victim or protective - Recognise and prevent an SLA breach
Instructor
Super admin
As the Super Admin of our platform, I bring over a decade of experience in managing and leading digital transformation initiatives. My journey began in the tech industry as a developer, and I have since evolved into a strategic leader with a focus on innovation and operational excellence. I am passionate about leveraging technology to solve complex problems and drive organizational growth. Outside of work, I enjoy mentoring aspiring tech professionals and staying updated with the latest industry trends.
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